Q. Where are you based? I'd love to visit your store!
Thank you for your interest :) At this stage Home of Temptations is an online interior design furniture, décor & gifts boutique, with warehouses throughout New Zealand. Unfortunately, we do not have a showroom to visit. We do have plans in the pipeline for showrooms and will notify our followers the moment they're set in concrete, so you can pop in and say hello.
Til then, you can shop online anytime at http://www.hotdesign.co.nz - even at 2am in your pyjamas! Shopping online also means no traffic, no stress with parking or any of that jazz, which we think is pretty cool!
Q: I've just gone to order and see your shipping calculator 'STARTS* at $7.00 with freight to be confirmed', how do I find out the cost to me?
Freight can be a tricky thing to calculate for bulk orders and furniture pieces & varying destinations throughout New Zealand. To keep things simple, we have a note on our freight calculator that states freight STARTS* from $7.00 and asks you to please email us at firstname.lastname@example.org before purchase. Or you can pop your order through and we will confirm your freight costs post-order. If at that point you find you're not happy with the confirmed freight, it's no problem to cancel the order.
Q: I'd love to order an item, but I see you have a note on the description that says 'from time to time stock listed may be out of stock due to high volume of sales.' How do I find out more information?
As we sell across a variety of mediums and sometimes during busy peaks e.g. Christmas or during a special, we can run out of stock faster than we can update. To avoid disappointment, you can email us at email@example.com before placing an order. Or you can place an order and we can email you post order to confirm availability.
If an item is out of stock with us here in Auckland, we may be able to back-order from the New Zealand distributor or move stock up or down from our other warehouses across the country. If you are advised an item is out of stock, are given the option to back order and decide not to back order, it's no problem at this stage to cancel the order.
If you do decide to back order, a minimum 50% deposit will be required to activate your back order, with the remainder due once in stock. If after activating your back order, you decide to cancel the order the deposit portion is non-refundable.
Q: If I've put an order in and an item is out of stock, but able to be back ordered, how long could it be before the item is back in stock?
For our back ordered items, we usually have these back in stock from the NZ Distributor or shifted up or down the country from our other warehouses, within 1 week of sighting your deposit (back order deposit details above). On occasion, during busy peaks it can be 2 weeks or more. You can email us at anytime to firstname.lastname@example.org and we will keep you updated post order or run you through the back order process before you order.
Q: What is the despatch timeframe for orders that are in stock?
Usually it takes 24 business hours for bank payments to clear and on the business day of clearance we start wrapping your item. For smaller items we can wrap the same or next business day and do our best to despatch the same day or next business day, depending on the couriers' schedule. In all, it is best to please allow 3 business days for: payment to clear, for us to sight the payment, wrap your parcel and work your parcel in with the couriers' cycles.
For large furniture items we will keep you updated as we progress - fitting in with the bulk freight companies' schedules will add additional time.
Q: What company do you freight with?
For our courier deliveries we utilise Now Couriers, Fastways, Post Haste, Castle Parcels & PBT. It varies based on which of our warehouses we send your order from and where you are based (Now Couriers for example, are an Auckland only company and will sub-contract out to Post Haste or Castle Parcels, for deliveries outside of Auckland).
For our large furniture items, we use the likes of Mainfreight, Knight & Dickey, Toll or a local freight company to you - whichever will be most cost effective for you. Alternatively, we can deliver within Auckland with our own truck driver on most Sundays. Please email email@example.com for more information.
Q: What happens if an item arrives damaged?
Before signing for delivery, if a parcel arrives with outward signs of damage e.g. a dent or stoved in side, please sign with 'subject to inspection - parcel has outward damage' and point out the packaging damage to the carrier. Then, photograph the outward damage and as you unwrap the parcel. We do all that we can to wrap with care and so far (knock wood) have a pretty good reputation for successful delivery, so chances are any damage will just be to the outer packaging. If however there is any damage to the item itself during transit, you must also photograph the item and let us know within 24 hours of delivery. Email us at firstname.lastname@example.org We will then immediately file a claim with the freight company and organise for them to re-collect the item (you'll need to maintain all of the original packaging) and from there we will be able to organise for a replacement item or refund the item, once the freight company have processed the claim.
Please note: If you note on the delivery form that the parcel may be left at your letterbox, front door etc if no-one is home, you are giving the carriers 'authority to leave' and the parcel will only be insured during transit. Once the parcel leaves the couriers hands, the insurance is cancelled and they will decline any damage claims on the grounds that damage may have occurred post delivery. Carriers also use this clause to decline liability in the event that an 'authority to leave' parcel goes missing post-delivery.
Q: Do you send overseas?
No sorry, we only freight within New Zealand.
Q: I'm after a specific shade of colour, can you guarantee the shade of colour?
We do our best to display as accurately as possible the colours of the products shown on this website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Lighting conditions through the day and in different rooms also play a key part in how an item photographs with us and how it is viewed in your home - this can be part of the charm of furnishings.
Please also note, as wood, clay and fabrics are a natural material, light tone differences in the various elements that make up the product may also occur. Likewise, there may be slight variations to the shape of products - particularly our hand made ceramics and handblown glass ware, which are all unique.
Q: Love your stuff! Do you have a lay by system?
Thanks for your interest :) To help the budget, we do offer lay by, please email us at email@example.com with the item or list of items you're after and we will work out the non-refundable lay by deposit and the lay by timeframe we can offer you (Can be anywhere from 2 weeks through to 4 months, dependent on the total value of the order). If you accept the deposit and timeframe, we will pop your items aside for you and keep you updated as payments clear. Once paid in full, we will despatch your order.
Q: How do I make payment?
Payment can be made direct to our New Zealand bank account from any New Zealand bank account. We will supply our account details following your order and once we've confirmed availability and you've agreed to our freight quote (see above), you can proceed with payment.
Alternatively, because we understand the internet is a big place, we can set up a listing for you on Trademe, so you can pay via the secure Pay Now credit card facility. Our Trademe membership is 'acmetrade' with over 4,400 feedback.
Q: What is your refunds & returns policy?
We are unable to refund for "change of minds", so we ask that you please choose carefully. Images and dimensions are on our website, please measure your space and check dimensions. If you are unsure about anything at all, please ask questions, we are more than happy to help you. You can email us at firstname.lastname@example.org
In brief, we will only make refunds or provide a replacement (subject to availability) under the following situations:
(a) Where your products are damaged in transit, you've notified us within 24 hours and did not have an 'authority to leave' (highlighted above);
(b) Your goods have a manufacturers fault/flaw or damage (other than minor colour/shape variance as highlighted above);
(c) The incorrect item has been delivered to you (we're human too, so it's good to have a human clause here :)
We are careful to inspect all goods before they are sent out, however if there are any issues with your order please contact us at email@example.com within 24 hours of the delivery of an incorrect or flawed item. We will arrange for the collection of the incorrect or faulty item and delivery of the correct item (subject to availability). You can rest assured you will not incur any additional costs in this circumstance. Your replacement item will be delivered to you within the normal delivery time frame for that item and we will keep you updated.
Q. How do I join your HOT beans loyalty rewards and how does it work?
Pop over to https://www.hotdesign.co.nz/pages/reward-program and scroll to the bottom of the page, here you'll see how the rewards works - how you can get beans and how the beans convert into NZ$.
To join, simply click 'Dashboard' then pop in your email, from there you follow the prompts and decide if you'd like to earn more rewards through following us on Facebook or Twitter, or sharing with a friend. When you're ready to spend your beans, simply add an item to your cart and click 'redeem' on check out.
Pictorial below, helps show how to use the rewards: